FAQ
The answers we are asked for most often
If a question is missing, it is probably because we do not yet have an honest answer to give you. We add them as we go.
The product
What exactly does Coverly do?
It gathers your policies and their general conditions, reads them and answers your questions, pointing to the document and the clause the answer comes from. It warns you about deadlines and guides you when you need to report a claim.
Does Coverly tell me which insurance is the better deal?
No. It does not compare products and does not give advice. It shows you what the contracts you already have provide, nothing else.
Which documents can I upload?
Policies, general and special conditions, letters from insurers, premium statements. As PDF, scan or a photo taken with your phone.
Do I have to fill in forms with policy data?
No. Coverly recognises the insurer, policy number, validity, premium and deductible by itself and assigns the category. If something is off, you can correct it.
Do I need to install an app?
No. It works in the browser, on your phone as well as on your computer.
The assistant
Where does it take the answers from?
Only from the documents uploaded by you or by a broker you have authorised. Not from the internet and not from “general knowledge”.
What if the answer is not in my documents?
It tells you clearly. We prefer “this does not appear in your documents” to a made-up answer.
Can the assistant be wrong?
Yes, like any tool that interprets text. That is why every answer cites the source: in a few seconds you can check it against the original document.
Can I ask a question in a language other than the policy’s?
Yes. You can ask in English about a policy written in German, and vice versa. The citation always reproduces the original text.
Documents, privacy, access
Who can see my documents?
You, and only the brokers with an active delegation on that specific policy. Nobody on the Coverly team looks at your documents in ordinary operations.
Where is the data stored?
On infrastructure in Switzerland. The details are on the Security page.
Can I delete my documents?
Yes, at any time, one by one or all at once. Deletion is final.
Brokers and delegations
What is a delegation?
The authorisation, granted by you, that lets a broker see one or more of your policies and work on them on your behalf. You can revoke it whenever you want.
Can I work with several brokers?
Yes. Each one sees only the policies you have delegated to them.
What happens if I revoke a delegation?
The broker immediately stops seeing those policies. They keep the documents received while the delegation was active, as already happens today with paper.
I am a broker: how do I get access to the portal?
Send us an email with the name of your firm and your professional address. We will reply with a trial access.
Pricing and account
How much does it cost?
Free if you come through your broker, CHF 99 per year as a direct client, CHF 2 per year per managed client for brokers. All in Swiss francs.
How do I get started?
Email us: we reply with an invitation. If your broker uses Coverly, the invitation comes from them.
This website
Why is there no contact form?
Because an email is simpler and more transparent: you know exactly who you are writing to, and we know who you are.
Does the website use cookies?
No. No cookies, no tracking, no content loaded from external services.
The fastest way to understand is to try
Email us: we reply with an invitation and you upload your first policy.